Job ID 32-2009 – Desktop Technician
InfoSpekta is actively searching for a talented Desktop Technician to provide level 1 and level 2 and desk-side support for devices including desktops, laptops, printers, scanners, and mobile devices. This position requires a versatile technical resource who is both client-focused and solution-focused, as well as looking for an exposure to a variety of tools and learning opportunities. You must to be able to interact with senior executives frequently and with ease. You will transition from quick break/fix tasks to long term projects frequently, displaying advanced problem-solving skills and creating novel solutions.
The successful candidate will be responsible for supporting a broad range of IT initiatives, including laptop/desktop hardware, workstation imaging, videoconference hardware/software, MS Office/Office365, BigFix, and other COTS products. The candidate must work well with other technology team members as well as independently, maintaining communication with team members and agency leadership.
Responsibilities
- Regularly employ ingenuity and creativity to develop new technical solutions and systems in order to achieve functional objectives.
- Display strong troubleshooting methodology and problem-solving skills
- Provide desk-side and phone-based support to technical and non-technical staff
- Provide white-glove technical support to the executive staff supporting the various applications including: Microsoft Office Suite, Windows, Mac, Teams, ServiceNow, Video Conferencing (Zoom/WebEx), and Custom Developed Applications
- Knowledge of popular operating systems, software applications, and remote connection systems.
- Develop solutions to complex technical issues and problems that impact multiple area or disciplines.
- Providing technical assistance for questions and problems and break/fix issues
- Diagnose system errors and other issues
- Consult with other technical peers to assist with advanced issues
- Create and monitor tickets in ServiceNow and other work tracking tools (Azure DevOps, etc.)
- Write, edit, and revise technical documentation
- Follow up with customers to ensure full resolution of issues and assure good customer-support
- Surplus/receiving and minor transport of equipment when needed
- Train and mentor other staff members on troubleshooting and diagnosing problems
